CraftXSuri – Refund and Returns Policy

Effective Date: March 14, 2025

At CraftXSuri, we take pride in our products and want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and simple refund and returns policy to make the process easy for you.

Returns:
We accept returns on most items within 30 days of purchase. Items must be returned in their original, unused condition and in the original packaging. If you wish to return a product, please contact our customer service team at info@craftxsuri.com to request a return authorization. You will be provided with return instructions and a return shipping label.

Refunds:
Once we receive your returned item, we will inspect it and notify you about the status of your refund. If the return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged.

Exchanges:
If you would prefer to exchange an item, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and may require a price adjustment.

Defective or Damaged Items:
If you receive a defective or damaged product, please notify us within 7 days of receiving your order, and we will send you a replacement or offer a full refund. Your satisfaction is our priority, and we are committed to resolving any issues.

How to Return an Item:
To return an item, please mail it to:
CraftXSuri
2327 Jefferson Street, Pinconning, Michigan, United States
For assistance, contact us at:
Email: info@craftxsuri.com
Phone: 757-772-6172