Sales Policy

Effective Date: January 7, 2025

At CraftXSuri, we are committed to providing a transparent and reliable shopping experience for our customers. Our Sales Policy outlines the terms and conditions that govern your purchase with us, including pricing, promotions, payment methods, and order processing. Please read carefully to understand how our sales process works.

Pricing and Payment

  • Prices: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. We strive to provide accurate pricing, but in the event of a pricing error, we reserve the right to correct it.
  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options. Payment will be processed at the time of purchase.
  • Sales Tax: Sales tax may be applied to your order based on your shipping address and the applicable state or local tax laws. The total tax amount will be calculated at checkout.

Order Processing and Shipping

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. This is not an acceptance of your order but a confirmation that we have received it.
  • Order Fulfillment: Orders are typically processed and shipped within 1–3 business days of receiving your payment. Please note that processing times may vary during peak seasons or promotional periods.
  • Shipping Methods and Rates: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
    • Free shipping may apply to certain promotions or order thresholds. Please check our website for details on any active shipping offers.
    • Delivery times may vary depending on your location. Please refer to our shipping policy for estimated delivery times.

Promotions and Discounts

  • Discount Codes: From time to time, we may offer promotional codes or discounts. To redeem a discount code, enter the code at checkout. Discounts cannot be combined with other offers or applied to previous purchases.
  • Sales and Offers: Promotions, sales, and offers are subject to availability and may have specific start and end dates. Once a promotion ends, the discount will no longer apply.
  • Price Adjustments: We do not offer price adjustments on items that go on sale after your purchase has been made.

Order Cancellations

  • Before Shipment: You may cancel your order at any time before it has been processed and shipped. Please contact our customer service team as soon as possible if you wish to cancel your order.
  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item according to our Refund and Returns Policy.

Backorders and Out of Stock Items

If an item is out of stock at the time of your order, we will notify you and give you the option to backorder the product, select an alternative item, or receive a refund. We do our best to keep our stock levels up to date, but in the event that an item is unavailable, we will communicate with you promptly.

Product Availability

All products are subject to availability. We reserve the right to limit the quantity of products purchased, refuse or cancel orders at our discretion, and discontinue items at any time.

Customer Responsibility

By making a purchase, you agree to provide accurate and complete information for your order, including billing and shipping details. You are also responsible for any customs duties, taxes, or fees that may apply to international shipments, if applicable.

Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

For any questions or concerns regarding our Sales Policy or your order, please contact us at info@craftxsuri.com. Our customer service team is always here to assist you.